Frequently Asked Questions

Yes! We completely understand and can reduce your burden by providing clear, reliable advice and a professional service that meets your needs. Please reach out to us via email, our contact us page or send us a message via WhatsApp Green icon below. We can even set up a teams video call and screen share if that helps!

Our standard turnaround time is two to three working days, although many facilities are established faster than this. If you have an urgent need for a process agent, we offer a guaranteed same day service for an additional fee. Completed order forms need to be received before 2pm UK time. If it is after 2pm, please contact us. It may still be possible for us to return the documentation on the same day, depending on the complexity of the appointment. These situations will be decided on a case- by-case basis.

For a fixed term appointment, usually not. An annual facility is invoiced each year until cancellation. Apart from this, we would only charge additional fees if you requested additional services, such as an amendment to an existing facility or an extension to one which is expiring.

Once the facility is established, we will send you a signed confirmation letter, a countersigned version of the order form you provided (forming our contract with you), and our invoice.

We accept payments via bank transfer or debit or credit card. Our bank details and a link for card payments will be provided to you once we have received you completed order form.

We will supply the appointor with our formal letter of appointment for no extra fee. (included within the service. Further letters of appointment can be supplied to additonal parties as a further cost of £50 per letter. Should a third party require their own worded letter of appointment providing on our letterhead or a separate letter countersigning, an additional fee of £50 will be charged. We will of course need to check the actual wording of the letter to ensure that it does not differ from our agreement with you.

We can invoice clients in various currencies, including USD, EUR, JPY, GBP, AUD, CAD, CHF, and CNY. Online and card payments accepted for your convenience.

We offer a very quick and efficient service. We will contact you as soon as the notice is received (usually within 1 day) to inform you that this is the case. You will then have the option of whether you would like the notice scanned and sent to you via email (most clients' preferred option), sent via Royal Mail or sent via a courier at an additional fee.

We accept service of proceedings in the UK for notices, proceedings, or other documents issued from the courts of England and Wales, as well as for arbitration proceedings. We will protect against invalid service and carefully examine served papers and do not accept legal documents unrelated to the financial transaction in which we are named.

A UK process agent is an independent party appointed to receive legal notices and court documents on behalf of a company or individual, typically in connection with a contract governed by English law. This ensures that documents can be validly served within England and Wales, even where the contracting party is based overseas.

A process agent is commonly required when: A contracting party is not based in the UK An agreement is governed by English law The contract includes a “service of process” clause Process agents are frequently appointed in loan agreements, ISDA documentation, lease agreements and cross‑border commercial contracts.

Lenders and law firms require a process agent to ensure there is a reliable, legally recognised address in England and Wales where legal documents can be served quickly and effectively. This reduces enforcement risk and avoids delays caused by international service of documents.

Tremark Process Agents acts for: UK and international lenders Law firms Corporates and financial institutions Individuals residing overseas, taking a loan or mortgage from a UK lender Overseas companies entering English‑law governed contracts We regularly support cross‑border finance and commercial transactions.

Yes. Tremark Process Agents is an independent UK‑based company and does not act as legal counsel. Our sole role is to act as a neutral and reliable agent for service of process in accordance with contractual requirements.

Documents are served at our designated UK address in England and Wales, as specified in the relevant agreement. Upon receipt, we promptly notify the appointing party in line with the agreed service terms.

In most cases, we can be appointed the same day once we receive: The appointment clause or draft agreement Basic client due diligence information Urgent and completion‑driven transactions are routinely accommodated.

Yes. We regularly act for non‑UK companies that require a UK process agent for English‑law governed agreements. Our service is designed to be straightforward for overseas clients, with clear appointment documentation and efficient communication.

We commonly act as process agent for: Loan and facility agreements ISDA Master Agreements Property and real estate transactions Lease agreements General commercial contracts governed by English law If your agreement requires a UK address for service of process, we can usually assist.

Process agents are not a regulated legal service in the UK. However, Tremark Process Agents operates to professional standards expected by leading law firms and financial institutions, with a strong focus on reliability, confidentiality and data security. We are certified to ISO9001 and ISO27001 and annually audited a UKAS accredited certification body 'The British Assessment Bureau'

We take confidentiality seriously and handle all documents securely. Where applicable, our systems and processes are aligned with recognised data‑security standards, and we only use information necessary to perform our role as process agent. We are audited annually and certified to Cyber Essentials and ISO27001.

Yes. We can act as process agent for multiple agreements for the same client, including across different transactions and counterparties.

Appointment is straightforward: 1. Go to the ‘Appoint Us Now’ link above and complete the form. We will only ask you for the information we need. 1. We review the service you require 2. We confirm acceptance in writing 3. We provide formal appointment details for inclusion in the agreement Our team works closely with legal advisers to avoid delays to completion.

Clients choose Tremark because we offer: A UK‑based, independent service Experience with complex cross‑border transactions Fast turnaround for urgent appointments Clear communication with law firms and clients A professional, reliable point of service in England and Wales