When documents are served at our office under your appointment, we record them, verify they relate to your named agreement, and notify you immediately. Everything is then forwarded, usually within one day, by scanned email as standard, or by post or courier if you prefer. Deadlines often run from the date of service, so speed is the whole job.
Receipt and verification
Service on your appointed agent counts as service on you, so the moment documents arrive the clock may already be running on a response deadline. Our team logs the documents on receipt, checks them against the appointment to confirm they relate to the transaction we act on, and records how and when they were served. Documents unconnected to your named agreement are not accepted, which protects you against attempts at invalid service.
Notification and forwarding
You are notified straight away using the contacts recorded on your order form, and we strongly recommend giving us more than one, including an email address that is monitored in your legal or company secretarial team rather than a single individual. Scanned copies go by email as standard, usually within one day of receipt, with original documents forwarded by Royal Mail or by courier at an additional cost if your matter needs them.
What you should do next
Send the documents to your solicitors immediately. A served claim form under English procedure carries strict response deadlines, and missing them can lead to judgment in default. Our role ends at accurate, fast delivery to you; what we guarantee is that you will never be the last to know. Keep your forwarding contacts up to date with us whenever your team changes.